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Customer Community Management

Customer community marketing, or advocate marketing, is a brand growth strategy centered around bringing customers together over a topic that is aligned with, or directly related to, a brand in an engaging and non-intrusive way putting customers first.

THE ROLE OF COMMUNITY MANAGEMENT IN ENTERPRISES

There are many different tools to connect people in today’s digital world, yet having an exclusive platform has proven to increase engagement within a select community. Enterprises are using this idea to build their own location where members or advocates can collaborate and share ideas to help others learn.

 

This unique platform removes distractions and allows for a growing environment to build an educational community. Members can find the information which is important to them while facilitating a conversation with others and the enterprise itself to create a personalized experience.

WHY OUTSOURCE TO US?

Years of Experience

Whether you need to develop a customer community program strategy from the ground up or you need extra hands to execute an in-house community marketing strategy, CTG has over 6,000 hours of experience to help.

 

Influitive Experts

CTG is an expert at the customer community software platform leader, Influitive.

WHAT OUR COMMUNITY MANAGEMENT SERVICE INCLUDES?

Community Management Program Strategy

CTG works with you to define your community management marketing program and offers ideas on how to execute.

Customer Outreach, Communications and Rewards

CTG helps communicate with your customers, create tailored rewards programs, develop and manage customer activity.

Metrics and Tracking

CTG monitors and tracks your advocacy marketing program and keeps you up to date on its progress.

CASE STUDIES

THEY HAVE TRUSTED US

MEET WITH US

Schedule time today with us to discuss your organization’s needs and how CTG may help.

SATISFACTION GUARANTEED

If you are not fully satisfied with our services, we will work with you to make it right at no additional cost.